Returns & Exchanges
At Kukoon Rugs Online, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 60-day return policy for all our home flooring products. If your new rug isn't the perfect fit for your space, you can return it for a full refund or an easy exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Rug
Carefully re-wrap the rug in its original packaging or an equivalent protective plastic wrap to ensure it arrives back at our warehouse in perfect condition.
Affix Shipping Label
Download and print your prepaid return shipping label from the portal, or use our QR code service at a designated drop-off point.
Receive Your Refund
Once our team inspects the returned item, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing