Frequently Asked Questions
Everything you need to know about finding and caring for your perfect rug.
How long will it take for my rug to be delivered?
We offer fast and reliable shipping. Most orders are dispatched within 24 hours, with standard delivery typically taking 3-5 working days depending on your location.
What is your return policy if I am not happy with my purchase?
We offer a 60-day 'no-quibble' return policy. If the rug doesn't suit your space, you can return it to us in its original condition for a full refund or exchange.
How do I clean and maintain my new rug?
Maintenance depends on the material. For most synthetic rugs, regular vacuuming and immediate spot cleaning with a damp cloth are sufficient. For wool or shaggy rugs, we recommend professional cleaning for deep stains.
Are the colors on the website 100% accurate?
We strive to display our products as accurately as possible. however, due to different monitor settings and lighting conditions in your home, slight color variations may occur.
Do I need a rug underlay?
While not required, we highly recommend using a rug underlay to prevent slipping, protect your flooring, and extend the lifespan of your rug by providing extra cushioning.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through Klarna and Clearpay to help you spread the cost of your purchase.